Win the buy-in of your organisation on the change
“Lead and Manage a Change Process”
How do you lead and manage behaviours during the change process? What skills can you use to effectively manage resistance to change?
What am I going to learn?
- Demonstrate an understanding of the change process and how it affects people.
- Demonstrate an understanding of how they personally respond to change and how different personality types have different needs at times of change.
- Lead and manage a change process within their organisation.
For clients this course will give you the tools to improve your performance with the key outcomes being:
For consultants this course will give you the tools to improve your performance with the key outcomes being:
- More new work
- More repeat work
- More reasons for clients to come back
- Better performance out of your supply chain
- Improvement of your customer service
- Empowering your staff to take action and change behaviours
For maintainers (roads, water, civil, local authorities, etc) this course will give you the tools to understand which suppliers are worth using again and show you how to improve your quality indicators